Terms and Conditions
These terms and conditions do not affect your statutory rights
Only persons aged eighteen years or over may agree to these terms and use the web site or the services offered through the web site.
We may modify these terms at any time. We will post the modified terms on the web site. The modified terms will come into effect as soon as they are posted on the web site and use of the web site (or of any services provided through the web site) after that point will be subject to the modified terms.
Super Canvas does not offer credit terms and all prints must be paid for when ordered unless agreed otherwise. We currently accept payment through our payment provider Paypal. Cash on delivery is currently accepted only in Portsmouth and surrounding areas (10 miles)
Cancelling an order:
Once an order has been paid for we will start production on your canvases. If you need to cancel an order a 10% administration charge will occur if you cancel before we have started printing your canvas. Once we have printed you canvas we cannot cancel an order. We normally start canvas printing 2-3 hours after your proof is approved (custom canvases only) and 3-4 hours after a single image canvas has been purchased.
Delivery costs will vary depending on the final size and destination of the artwork. This cost will be made clear at the point of ordering. Delivery will be provided for by specialist couriers and they will require for someone to be present to sign and collect the artwork. It is the sole responsibility of the customer to ensure that someone is available to take delivery and Super Canvas cannot be held responsible for any late, lost or unforeseeable event caused by a delivery date not being met. Super Canvas do not have any control over My Hermes or courier companies and some deliveries may be delayed due to your location, accidents or local disruptions. In these or other instances, Super Canvas will not be liable for any consequential loss. You shall be deemed to have accepted the goods after receiving delivery. It is your responsibility to check the delivery before signing for it and we cannot refund any damaged deliveries that have not been logged by the courier firm at the point of delivery.
We will not accept returns without prior agreement and will only accept returns due to damaged canvases logged at receipt and informed to the couriers. On receipt of the returned item we will print a new canvas and have that delivered to the same address.
Sale Promotions and Discount Vouchers:
From time to time we may provide discount sales on the website and issue vouchers with money off promotions. Please note that only one promotion or voucher can be used per order. If you try to use two discount promotions the system will default to the best deal of the two promotions.
Whilst we try our very best to colour match every photo we cannot be held responsible for exact colour matching requirements. Colours may appear differently on your computer screen than ours (due to contrast, hue settings on your monitor) and we will not accept returns for colour related issues. If exact colour matching is important then we suggest contacting us to discuss test samples.
Our free proof service is to be used to show how your image(s) will appear on your canvas. It is also used to show how any requested effect will look. It is also used to show what areas of the image may be wrapped. The proofs cannot be used for colour comparison, due to the nature that web pages display colours, as well as colours may appear differently on your computer screen than ours (due to contrast, hue settings on your monitor) and we will not accept returns for colour related issues. We can not be held responsible for information errors on your canvas once printed IF you had approved the proof previously. We strongly suggest you double check all spelling, information and content of your proof when sent over.
It is the sole responsibility of the customer to ensure that any image that they present for transformation into a canvas print is copyright free or that the copyright is owned by the customer themselves. We will take no responsibility for any breach of copyright caused through printing an image supplied by a customer.
Whilst we will need to take certain personal details such as contact and delivery information we will never pass this information over to any 3rd party (except for the needs of product delivery). All personal information will be kept in a secure environment and not be accessible via the internet. We do retain the right to use photos of your canvas and/or photo product as examples on the site, social media or any promotional marketing. If you would not like your product displayed please contact us and we will remove it. We may also contact you to let you know of any new offers we may be running. Again please do just let us know if you would not like to be on any mailing list and you will be removed.
What you cannot do:
You are not allowed to copy (whether by printing off onto paper, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or otherwise use any material contained in the web site.
You are not allowed to upload, email to us or order prints of any images or other material which contain:
pornographic or obscene material;
material that is likely to incite hatred against any person or group;
defamatory or otherwise actionable material;
images of any criminal act;
material the use or inclusion of which infringes any copyright, trademark or other intellectual property right of any third party;
material that breaches any applicable laws or legislation
These terms (and the provision of goods and services by us) are governed by and to be interpreted in accordance with English law. In the event of any dispute arising in relation of these terms or in relation to the provision of any goods and services by us the English courts will have exclusive jurisdiction over such dispute.