ORDER GUIDE

A beautiful Canvas Print or Photo Product are just a few clicks away!

1) Choose style  2) Choose options  3) Pay  4) Send Images

It really is that easy!  If you would like to learn more about each option you may have (options vary from product to product), please use this guide below for in depth information 

In this guide you will find the following sections: 
1) Option Guide 2) Payment Options 3) Sending Images to us 4) Delivery Options 5) What happens next?

OPTION GUIDE
Frame Size - Height(") x Width(") x Depth(mm)
This is the overall frame size, recorded as height x width in inches then depth in mm. We have two options for depth, 18mm which is our standard depth or our deep 38mm if you prefer your canvas to be more of a focal point and stand out a little more.

Did you know..Our frames are imported and made from Russian 'Kiln Dried' Pine, which means the moisture has been removed so they will not rot over time.
Image Effect
If you are sending over colour images, please let us know if you would like us to convert them to either Black & White or Sepia (no extra charge)

Did you know.. We enhance all images to restore clarity, and never stretch or reshape your images to make fit.  If cropping and/or resizing is needed, we never change your images proportions as to keep them at the original aspect ratio  
Canvas Edge
There are 4 options you can choose from with regards to how you want your canvas edge to appear.  Our standard option is Mirror, which is the most popular.  With Mirror, the whole of the image is used on the front facing part of you canvas, with each edge mirrored, this way you don't lose any of your image to the edges.  You can also choose to have the image continue over the edge (Image Wrap), or have a White or Black edge.  If you would like a custom colour or effect, please let us know in the Special Requirements text area.
MIRROR (Standard)
IMAGE WRAP
WHITE
BLACK
Background Colour
Choose what colour background you would like for your canvas from our standard options.  If you would like a custom colour, please let us know in the Special Requirements text area 
Satin Varnish 
Help further protect your canvas with our beautiful Satin Varnish finish.  We add 2 layers of varnish to help protect against the likes of dust and finger prints.  It also makes your canvas more scratch resistant and easier to keep clean.  Lastly, it looks amazing!  It makes Blacks really Black and brings life to the colours.  Our Varnish has a lovely soft sheen finish to it too. 

Please see the image to give you an idea of the difference it makes.
Diamante Crystals 
Add that special touch with our beautiful Diamante Crystals, available in a range of colours (Silver as standard)

If you require a different colour, please let us know in the Special Requirements text area.

With regards to placement, we add crystals to areas of the canvas we feel would look best.  Please let us know if there is a specific area or wording you would like covered, or left alone

Did you know..we place each and every Crystal on by hand and they are bonded with super strength glue to stay intact!
 
Special Requirements/Product Information 
Please use this area to let us know any changes you would like made to the product that are not in the standard options, for example, you may wish to add or change the wording.

This is also the area to let us know the information for our custom products that have family details for example
Upload Images 
On products that use up to and including 10 images and 15mb in size, you can add them to this section.  This is optional, you may prefer to email them over, guide below

PAYMENT OPTIONS 
There are 4 easy ways to pay

1 - PayPal - PayPal Account needed
One of the safest ways to pay online, once you add your products to your Basket, you will have the choice to pay via PayPal in the checkout.

2 - Debit/Credit Card - Hosted by Square - This is a secure 128-bit SSL encrypted payment method
If you wish to pay by card, please choose this method and you will be forwarded to a secure site hosted by Square where you can safely enter your card details.  No details will be shared with us except confirmation of payment being made.

3 - Bank Transfer 
Our bank details will be shown if you choose this option.

4- Cash on delivery - Limited areas
Available for PO1 to PO16 postcodes only

SENDING IMAGES TO US 
(A guide to the best option for each product can be found on its description)

There are 4 simple ways to send your images over:

1 - Upload ImagesAvailable on products with up to 10 images 
On products that use up to and including 10 images and 15mb in size, you can upload them to this section.  This section can be found in the same area where you choose your canvas size.  It's not available on products with over 10 images

2 - Direct Email -Up to 10 images or up to 5mb in total size
To email your images over, please attach them to an email and forward onto the email address below.

3 - File Transfer -Best for over 10 images or over 5mb in total size
This is the best option to avoid the possibility of emails getting stuck due to size.
Simply go to www.wetransfer.com where you can attach and send all your images to us in one go for free!   Once your images are attached, forward them onto the email below:

orders@supercanvas.co.uk
4- Facebook
You are welcome to send all your images for your canvas to us via Facebook - Please note that Facebook may strip the quality of the images slightly this way.  

You can access our Facebook page here


DELIVERY OPTIONS
There are 3 delivery options you can choose from

1 - Standard Delivery - £4.95
Our standard delivery is 2-5 working days, and we use My Hermes and UPS as our couriers.  We give you full tracking details with both couriers. 
2 - Express Delivery - £11.95
If you need your canvas more urgently, our Express Delivery option is your best bet.  Once your canvas is complete it takes just 1-2 working days to arrive, depending on when the order is complete and ready to ship.  Our couriers we use for this service are UPS and Parcelforce
3 - Free local delivery 
Available for PO12, PO13, PO14, PO15 and PO16 Postcodes only

PLEASE NOTE -Please allow time for design work, proofing and please also take note that orders placed outside of our usual working hours will effect when your canvas will be sent.  Our usual office hours are 10am to 6pm, Monday to Friday.  We will keep you updated throughout the process.

COLLECTIONS - If required, collections can be arranged from Gosport, Hampshire.  Please contact us first to arrange this as this is not an option you can choose in our Basket.  If you live in any PO12 - PO16 postcode, complete your checkout as normal but contact us to arrange a collection time.


I HAVE PLACED MY ORDER, WHAT HAPPENS NEXT?
What to expect once you have placed your order with us


IMPORTANT NOTE - Please understand, our usual work hours are 10am to 6pm, Monday to Friday (not including bank holidays) so all times stated below are to be used as a guide.  We will always deal with each order at our earliest convenience

1 - Once payment has gone through 
You will receive an email confirmation (to the email you provided when prompted in the basket) confirming all order details.  We will also receive a copy of this so we know the specification of your canvas.  Any payment details you may have used are not shared or stored with Super Canvas.
2 - Your Images
If you need to email your images over, this is the time to do it.  We will confirm we have received them at our earliest convenience
3 - I ordered a Single Image Canvas/Photo product
If you have ordered a single image canvas, you need not do anymore.  If there are any issues with the image you have sent, we will contact you.  We aim to get your Canvas/Photo product printed within 2 working days
4 - I ordered a Multi Image Canvas
If it's a Multi Image Canvas you have purchased, we will send you a proof within 2 working days for approval.  Once approved, your canvas will be printed, framed and shipped for the very next courier collection 
5 - I ordered a Bespoke Canvas
If you have ordered a Bespoke Canvas, we will have a proof over to you within 2 working days.  Please allow extra time at busy periods such as Christmas for Bespoke Canvases.  Once approved, your Canvas will be printed, framed and shipped for the very next courier collection

MY ORDER IS URGENT! - If your order is URGENT, please contact us prior to purchasing and we can give you an idea of what to expect

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